Personal Stories

Business Practice Improvement Officer (NEW)

  • Name: Earnest
  • Job: Business Practice Improvement Officer
  • Location: Brisbane, QLD

"Life is about learning. Career is about learning. I have not stopped learning."


Why did you choose this field of work/job?

I initially started in the Nursing profession caring for people in that direct client role, and had completed two years of Nursing. I was working in Aged Care Nursing for over 5 years before I started to do some Quality work. I then transitioned into the administration stream.

What tasks does your job include? What do you love about your job the most?

I currently work as the Business Practice Improvement Officer at a Metro North facility. My role is a dynamic and challenging role where I look at demand and access to Outpatient Services. I work alongside various people from frontline to executive staff to challenge the way we do healthcare to improve outcomes for the patients.

I also signed up to promote mental health and awareness within the workplace, as a lived experience patient – I believe sharing is healing.

I love the fact I still get to help patients – whilst it is not direct, it is that influence to change and capture communities in a different way.

What was your study journey to get this job?

I did not complete Year 12. Through some life experience, I did a Cert 3 In Aged Care and this led me into a Undergraduate in Nursing (which I did not finish).

My journey was more work experience. Once I transitioned from Nursing to Admin, I started in Outpatients as a base level Admin. Working my way up and jumping on board with various projects and different roles every couple of years gave me a very unique skillset. I then was appointed a management role which gave me the skills to influence and share everything I have learnt with others. Moving into this role, I definitely feel I have the knowledge and experience to make a difference.

What are your future plans for work and study?

At this stage, I am content with my role, but I may go back to study so I have an academic point of reference.

What is one thing about your study and/or job that you would love to share with people considering this career?

Life is about learning. Career is about learning. I have not stopped learning. Coming into every role, I have found different ways of how people think, how people are influenced and how values in an organisation can change how people view and come to work.

The most challenging part is overcoming the initial stages of meeting people and not being afraid to stand up for what you believe to be right. Everyone is important – whether they be the person who data enters or the person who provides that direct care. Value everyone and treat everyone with respect.

You can do anything you put you mind to. Sometimes the challenge is ourselves and not others – and you must be prepared to accept that and learn and grow.


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