Job Profiles

IT Support Officer

IT Support Officer
This role provides technical support services to install, configure and maintain computer hardware and software by applying a high level of computer expertise.

Requires excellent customer service skills.


Role Description:

  • This role provides technical support services to install, configure and maintain computer hardware and software by applying a high level of computer expertise. Provide support by conducting investigation, diagnosis and resolution of incidents and technical problems.

    Provide excellent customer service including coordinating repairs and preparing quotes. Provides support, education and guidance in the deployment and maintenance of computer infrastructure and the diagnosis and resolution of technical problems and issues. May work in a call centre.

Where you might work:

  • IT Support Officers can work in a variety of office-based settings ranging from small to very large workplaces across a range of industries.

Personal attributes:

  • IT Support Officers need to be able to work in a team as well as working on their own. This role will require excellent customer service skills including patience and empathy for end users. IT support officers and also require effective organisational and communication skills.

Salary:

  • Middle of the range starting salary in Australia: $44,900
    (Reference: National Centre for Vocational Education Research.)


reception desk in hospital

Career Pathway - Business Administration and Technology

Business administration and information technology are important areas because they help to make sure patient care is streamlined and well organised.
Dylan - Trainee IT Officer

Personal Story - IT Officer

In my role I most enjoy the social interaction with customers. I enjoy meeting new people and I feel that I am learning new skills from the people I meet.