Career Pathways

Business Administration and Technology

Business administration and information technology are important areas in the health care system because they help to make sure patient care is streamlined and well organised.

Jobs in this area are available in hospital and health services. You could become an information technology support officer, human resources support officer, finance support officer or a customer services officer.

  • An information technology support officer provides on-site and remote technical support. They maintain devices such as desktop computers and laptops, and solve information and communication technology related problems.
  • A human resources support officer works on systems and processes to make sure offices are being run efficiently and teams are working well together. They help to make sure good employees are staying in the organisation, and support diversity and ethical behaviour in a workplace.
  • A finance support officer develops strategies to improve the business. They report on and give advice on the financial activities of the business.
  • A customer services officer gives support to staff and customers online and via email and phone. They log requests and incidents in a tracking system and give feedback to customers when the requests or incidents are resolved.

Below is a pathway that gives you some options you might want to look at if you want to explore business administration and technology by getting started in a job. Everyone has their own journey. Where you start and where you end is up to you!

Pathway key:

  • Study
  • Job Outcomes
  • Personal Story
  • Further Options

Thinking about getting started in business administration and not sure if you'll like it?


Certificate II in Business

Potential Certificate III qualification for business administration and technology roles


Further options

You could complete study at the Certificate IV level and work in information technology services, digital infrastructure projects or digital innovation.

You could complete study at the Diploma level and go into specialist jobs in business, administration, finance or human resources.

Other areas you might be interested in exploring