Emergency Medical Dispatcher’s (EMD) receive emergency calls, provide essential pre-arrival advice, dispatch Queensland Ambulance Service (QAS) resources and coordinate patient transport movements for the Queensland community.

The purpose of the role is to receive emergency calls, provide essential pre-arrival advice, dispatch QAS resources and coordinate patient transport movements for the Queensland community. In the delivery of pre-hospital care, the EMD role requires a high level of judgement and decision-making ability whilst:

• typing proficiently, including accurate recording of incident details;
• operating complex computer systems within a multi-screen computer environment;
• employing both assertiveness and empathy when speaking to the caller;
• triaging incoming calls for assistance utilising a systematic script in order to determine the likely severity of the patient’s illness or injury;
• dispatching and managing multiple resource responses simultaneously;
• maintaining a high level of situational operational awareness;
• continually reflecting on operational practice; and
• maintaining fitness for duty

There are job opportunities in Queensland Ambulance Service Operations Centres across the state in Brisbane, Gold Coast, Sunshine Coast, Cairns, Townsville, Rockhampton and Toowoomba.

The traits and qualities required of an EMD include a high level of judgement and decision-making ability, emotional resilience, assertiveness and empathy, attention to detail, accuracy, and ability to multi-task.