Career Pathways

Emergency Medical Dispatcher

Emergency Medical Dispatcher’s (EMD) are the first port of call, in receiving ‘000’ ambulance calls. This could be a good choice for you if you are someone who can remain calm in a fast-paced and changing environment.

Emergency Medical Dispatcher’s (EMD) receive emergency calls, provide essential pre-arrival advice, dispatch Queensland Ambulance Service Resources and coordinate patient transport movements for the Queensland community.

The traits and qualities required of an EMD include:

  • A high level of judgement and decision making ability
  • Emotional Resilience
  • Assertiveness and Empathy
  • Attention to Detail
  • Accuracy
  • Multi-tasking

Pathway key:

  • Study
  • Job Outcomes
  • Personal Story
  • Further Options

Thinking about starting your career in health as an Emergency Medical Dispatcher?


Certificate III in Ambulance Communications (Call taking)

Potential Certificate IV qualification for an Emergency Medical Dispatcher


Certificate IV in Ambulance Communications (Dispatch)

With this qualification you could work as an:

Other areas you might be interested in exploring